Shovo FAQ – All Your Questions Answered in English

shovoSigning up is quick and easy — it takes just 2 minutes. registration page Go there, enter your name, email, mobile number, and password. Verify with the OTP sent to your mobile—and your account is ready.

• You must be 18 years of age or older
• Only one account is allowed per mobile number
• Accurate information is required — KYC verification will be conducted later

Basic registration only requires a mobile number and email address. However, for KYC verification before your first withdrawal, you will need one of the following:

• National ID Card (NID)
• Passport
• Driving License

KYC is typically completed within 24 hours.

On the login page and click the "Forgot Password?" link. Enter your registered email or mobile number — you'll receive a reset link or OTP. Use it to set a new password. If you're still having trouble, In the Help Center Contact us.

Usernames generally cannot be changed after registration. However, the support team may be able to assist in special cases. Your display name on your account profile can be updated at any time.

No. shovoPer shovo's policy, each person is allowed only one account. If multiple accounts are detected, all accounts will be suspended and balances may be forfeited. For details, In the Terms & Conditions View.

If you'd like to temporarily or permanently close your account, In the Help Center Contact us. Make sure to withdraw your balance before closing. Self-exclusion is a great option for responsible gaming—Find Out More।

You can request a mobile number or email update from your Account Settings. After identity verification, the support team will apply the change. This process may take some time for security reasons.

Entering the wrong password multiple times may temporarily lock your account. Wait 30 minutes and try again, or reset your password. If you're still having trouble, In the Help Center Contact us.

shovosupports all popular payment methods in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Bank Transfer: Selected Bank
• Crypto: USDT (TRC20, ERC20)

Details payments page View.

shovoThe minimum deposit amount is just ৳500. Limits may vary by payment method. There is no set maximum deposit limit—special benefits are available for high rollers.

Deposits via bKash, Nagad, and Rocket typically take 1–5 minutes is credited to your account. Bank transfers may take 1–3 hours. Crypto timings vary depending on network confirmations.

Go to Dashboard → Withdrawal → select the amount and payment method → confirm. KYC verification must be completed before your first withdrawal. Minimum withdrawal is ৳500. Processing usually takes 10–30 minutes.

shovo shovo does not charge any withdrawal fees. However, your mobile banking provider (such as bKash) may apply their own cashout charges in accordance with their policies. For details, payments page View.

If money was deducted from your mobile but hasn't appeared in your account, please wait 30 minutes. If it still hasn't arrived, contact support with your transaction reference number. In the Help Center Contact us and we'll resolve it within 24 hours.

Daily withdrawal limits depend on your account level and verification status. For standard accounts, the daily limit is ৳50,000 onwards. Higher limits apply for high rollers and VIP members—high roller page Learn more.

Fast In the Help Center Contact us. If the transaction is still processing, cancellation may be possible. Once completed, recovery is difficult—so always double-check the number before making a withdrawal.

New members receive a bonus on their first deposit of 200% Welcome Bonus —up to ৳20,000. Deposit as little as ৳500 and the bonus will be credited to your account automatically. The bonus is valid for 30 days. For full details, promotions page View.

Wagering refers to the total amount you need to bet before withdrawing a bonus. For example, a 30x wagering requirement on a ৳1,000 bonus means you must place ৳30,000 in bets before the bonus funds can be withdrawn.

shovoEvery Monday, cashback is credited based on your net losses from the previous week. The cashback rate varies by account level and is added automatically — no separate claim is needed.

Yes! Share your referral code with a friend through the referral bonus program. Once they register and make their first deposit, you'll receive a bonus. You can find your referral code in your account profile.

You can opt out of a bonus before registering or making a deposit. If a bonus has already been credited to your account, contact support to have it removed. Please note that opting out means you will not receive the welcome offer.

Free spins are awarded through various promotions, deposit bonuses, and special events. Once credited to your account, they can be used on designated slots games. Free spins typically expire within 7 days. All offers on the promotions page View.

If the wagering requirements are not met within the bonus validity period, the bonus will be automatically cancelled. Your original deposit remains untouched—only the bonus amount is forfeited.

shovooffers a wide variety of games, including:

• Live Casino: Live Baccarat, Roulette, and Blackjack
• slots: Thousands of slot games from multiple providers
• Sports Betting: cricket, football, tennis
• Lottery: Daily & Weekly Lottery

Yes! shovoThe Live Casino offers real-time gameplay with live dealers streamed in high definition. Bengali-speaking dealers are also available.

Go to the Sports section and select cricket. Browse the list of ongoing and upcoming matches, then choose your match and betting market to place your bet. All major tournaments are covered, including the BPL, IPL, and World Cup. Live betting is also available while matches are in progress.

shovohosts daily and weekly lotteries. On the Lottery page View current draws and prizes. Buy tickets to participate—results will be announced at the scheduled time and winners will automatically receive their rewards.

Yes. shovoAll games on use certified RNG (Random Number Generator) technology, regularly audited by independent third parties. Live games feature physical dealers, ensuring complete fairness.

If you get disconnected, the system automatically records your bet result. Once you log back in, you'll see the round outcome and your updated balance. If you believe there's an issue, In the Help Center Let us know.

Yes. shovoAll games are playable on mobile browsers and the app. Both Android and iOS are supported. from the App page Download the app for the best experience.

Minimum bet amounts vary by game. Slots generally start from ৳10, Live Casino from ৳100, and Sports Betting from ৳50. The limit for each game is displayed when you enter it.

shovo shovo uses 256-bit SSL encryption — the same standard as banks. Your personal and financial data is fully protected. Regular security audits are conducted, and automatic alerts are triggered for any suspicious activity.

Go to Account Settings → Security → and enable 2-Step Verification. You'll receive an OTP on your mobile with every login. This is the most effective way to secure your account — we strongly recommend enabling it.

No. shovo Your personal information is never sold or shared with third parties. Data is used solely for service operations. Learn more Privacy Policy View.

Always directly in your browser shovo.app Type it in manually. Never log in by clicking a link in an email or SMS. shovo shovo will never ask for your password or OTP by phone or email. If something seems suspicious, contact us directly at In the Help Center Contact us.

KYC (Know Your Customer) is an identity verification process required by international regulations to prevent fraud and money laundering. It must be completed before your first withdrawal and is in place to protect your account and funds.

Change your password immediately and In the Help Center Let us know. We'll temporarily lock your account and investigate. You also have the option to log out of all active sessions. Take action immediately.

shovoWays to reach the shovo support team:

• Live Chat: Instant 24/7 response on the website & app
• Email: support@shovo.app
• Help Center: Submit a Ticket

shovoSupport is available 7 days a week, 24 hours a day. Live chat responses typically take 2–5 minutes, and emails are answered within 12–24 hours. Support is available in Bengali.

Reach out to support and describe the issue in detail. If it remains unresolved, request escalation to the senior team. All complaints are taken seriously and we aim to respond within 48 hours.

Yes, absolutely. shovosupport team speaks Bangla. Bangla-language support has been available for Bangladesh members from day one. You'll get full assistance even without knowing English.

Start by checking your internet connection. Clear your browser cache or try a different browser. If the problem persists, In the Help Center Send a screenshot along with your report. If the issue is with the app, try reinstalling it.